Category: Administrative Support

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I am a great believer in having an email signature on all my emails. I am also a great believer in keeping up with modern work techniques and changes that take place.  Which is why I started this blog giving PA Tips and Secretarial Support. When I started school things changed every decade, then the…

What is a Firewall? The term firewall is thrown about by those in the know about computer security, but what is it?   In the most general of terms, a firewall is a defence measure that your computer uses in an effort to protect itself from unwanted programmes and outside access to your computer. Think…

When you think of a PA or a Secretary, you immediately think of someone organised, who is ultra-efficient and has their hand on the heartbeat of the department or their Boss’s Day. In effect, being proactive. Being Proactive is management speech stating that ‘a person is creating or controlling a situation rather than just responding…

  Have you ever wondered what your net worth is, as a human being? What your experience from birth to right now, this very moment has made you worth? It is one of those questions we can often think about, but as women never answer or avoid at all costs.  There are some women will…

Depending on your company internal calendar of events and procedures the appraisal process isn’t that far away.  Most appraisals start in March/April in preparation for the new financial year.  For a PA, EA and Secretary this is the time when the task of organising appraisals or preparing for appraisals starts. It is, however, worth noting…

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As a PA (Personal Assistant), an EA (Executive Assistant) or secretary you may be asked to undertake an appraisal, this could be for junior members of staff. An Appraisal, Performance Review or Staff Review happens once a year.  The appraisal gives the employee and the employer an opportunity to openly discuss the previous years working…

A Performance review or appraisal is one of the tasks managers hate to do, and employees hate to receive. The entire process can cause sleepless nights for both concerned and create lots of anguish. However, I would like to suggest that you may be looking at a performance review in a rather negative way.  …

Contact Details Email Signatures Businesses work hard to get contact details from existing clients and new possible clients. Just take a look at your local supermarkets and insurance companies.  They all want your contact details. Businesses also work hard to keep a client happy, loyal and hopefully become an advocate for the services or products….

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Listening Skills for a Secretary, PA or Minute Taker are essential. When we talk to our work colleagues, we are there to obtain information and to understand their needs.  We need to learn and know what tasks they would like us to undertake quickly and efficiently.  Interestingly, on average we hear about 30-50% of what…

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Credit control gives the impression that it is a dark art surrounded in mystery. People think it’s a hard task to undertake; they feel that the person on the other end of the telephone is going to be rude to them or they could ask questions that they simply don’t have the answers. However; the…