Latest Articles for PAs and Secretaries
New Year’s Resolution for a PA, EA and Secretary
I am a great believer in continued professional development and, as a result, I listen to some podcasts on different business practices. This evening, I was listening to a podcast by an Australian Pro-blogger called Darren Rowse. He made an interesting suggestion...
Preparation for the Appraisal Process
Depending on your company internal calendar of events and procedures the appraisal process isn’t that far away. Most appraisals start in March/April in preparation for the new financial year. For a PA, EA and Secretary this is the time when the task of organising...
What Are the Major Concerns during an Appraisal?
Preparation for an Appraisal As a PA (Personal Assistant), an EA (Executive Assistant) or secretary you may be asked to undertake an appraisal, this could be for junior members of staff. An Appraisal, Performance Review or Staff Review happens once a year. The...
What is a SWOT Analysis?
Why would a PA need to know? Whether you are starting a business, expand an existing business or looking for a new PA Job, a SWOT analysis could help you to make the right choices for your business or career. SWOT is an acronym to remind you of subject headings you...
Performance Review for a PA or Secretary
A Performance review or appraisal is one of the tasks managers hate to do, and employees hate to receive. The entire process can cause sleepless nights for both concerned and create lots of anguish. However, I would like to suggest that you may be looking at a...
Contact Details Email signature
Contact Details Email Signatures Businesses work hard to get contact details from existing clients and new possible clients. Just take a look at your local supermarkets and insurance companies. They all want your contact details. Businesses also work hard to keep a...
Listening Skills for a Secretary and PA
What comes to mind when you think about the skills that make exceptional PAs, secretaries, and administrators? Organisation? Efficiency? Multitasking? While these are all essential, there’s one skill that quietly underpins them all: listening. Listening isn’t just...
Credit Control
Credit control gives the impression that it is a dark art surrounded by mystery. People think it’s a hard task to undertake; they feel that the person on the other end of the telephone is going to be rude to them or they could ask questions that they simply don’t have...
What is CPD?
What is CPD? It continues your education within your career for further development or promotion.