small claims for personal assistants
Small Claims for Personal Assistants: What Every PA Should Know
As a PA or EA, you’re often the one expected to deal with the messy jobs no one else wants. Chasing late payments is one of them. A director might casually tell you, “Can you sort this out? They owe us £2,000.” Suddenly, you’re the one left untangling contracts, sending reminders, and figuring out whether the company should take legal action.
This is where understanding the small claims process becomes another tool in your professional toolkit. You may never need to issue a claim yourself, but knowing how it works shows you can protect your organisation’s interests and your boss’s time.
Why PAs and EAs Need This Knowledge
Part of supporting senior executives is being resourceful. It’s not just about diary management and travel booking—it’s about being the person who can say, “Yes, I know how that works, leave it with me.”
Small claims knowledge is particularly valuable when you’re:
- Following up on unpaid invoices for your executive’s consultancy or side business
- Supporting the finance team with administration
- Helping to recover deposits, payments, or contracts gone wrong
- Demonstrating that you understand the commercial risks your company faces
It’s one more way you can show initiative, problem-solving ability, and commercial awareness—all skills that make a PA indispensable.
Costs to Be Aware Of
Here’s the updated fee structure (July 2025) that you need to know if you ever have to brief your boss or prepare paperwork:
Issue fees for starting a claim:
- Up to £300: £35
- £300.01 to £500: £50
- £500.01 to £1,000: £70
- £1,000.01 to £1,500: £80
- £1,500.01 to £3,000: £115
- £3,000.01 to £5,000: £205
- £5,000.01 to £10,000: £455
- £10,000.01 to £200,000: 5% of the claim
- Over £200,000: £10,000
Hearing fees if it goes to court:
- Up to £300: £27
- £300.01 to £500: £59
- £500.01 to £1,000: £85
- £1,000.01 to £1,500: £123
- £1,500.01 to £3,000: £181
- Over £3,000: £346
As a PA, being able to explain these numbers quickly and clearly to your boss is precisely the kind of detail that sets you apart.
Interest and Compensation
Another question your executive may ask is: “Can we add interest?”
The answer is yes. If there isn’t already a contract clause, statutory interest applies at 8% plus the Bank of England base rate. For business debts, you can also add compensation:
- Under £1,000: £40
- £1,000–£10,000: £70
- Over £10,000: £100
Knowing these details means you’re not just passing the problem along—you’re providing solutions.
The Small Claims Process in Eight Steps (For PAs Who Need the Summary)
- Send a final reminder, usually referred to as a Letter Before Action.
- Collect the evidence – contracts, invoices, emails.
- Choose how to claim – online through Money Claim Online or by using the N1 form.
- Pay the court fee.
- Wait 14 days for a response.
- If no response, apply for judgment.
- If defended, prepare for a hearing.
- If they still don’t pay, enforce it through bailiffs or other methods.
This step-by-step guide is precisely the sort of “ready to brief” content that makes you invaluable when your boss asks, “Where do we stand with that unpaid invoice?”
Risks and Reality
It’s worth reminding your executive that winning a claim doesn’t always mean getting paid—if the debtor has no assets, enforcement can be difficult. But even starting the process can be enough to push people into settling. As a PA, part of your role is to flag these risks so decisions are informed, not just reactive.
How to take Court Action
The government has made an effort to simplify the process as much as possible. The easiest way to claim it is by completing the form online.
Why This Matters for Your PA Career
Understanding processes like small claims gives you a reputation for being commercially aware. Senior executives want PAs who don’t just manage logistics but also understand the business landscape.
When you can say, “I know the costs, the timelines, and the options,” you prove that you’re not just an organiser—you’re a business partner. That’s precisely the shift from “assistant” to trusted right hand.
Next Steps for PAs Who Want to Stand Out
This fact sheet gives you the basics, but it’s just one example of the wider skills every PA and EA needs to thrive. From minute taking to negotiation, presentation skills to commercial awareness, the more confident you are, the more valuable you become.
To strengthen these skills, consider our PA and Executive Assistant training courses at myPAbusiness.com. They’re designed to give you the confidence, knowledge, and practical tools not just to keep up but to stay ahead.
