Listening Skills for a Secretary, PA or Minute Taker are essential. When we talk to our work colleagues, we are there to obtain information and to understand their needs. We need to learn and know what tasks they would like us to undertake quickly and efficiently. Interestingly, on average we hear about 30-50% of what a person speaks in a conversation, we then we faze out. This is where your skill as a Secretary, PA or Minute Taker needs to come into play. You need to become an active listener.
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Welcome to the Blog posts of Julie and the team. If you have been on one of Julie's training courses, you know that she is passionate about PA, EAs and Secretaries being the best they can be. She also has very strong opinions about what a PA, EA and Secretary should and shouldn't do.